All products purchased from the ZoomAlbum Online Store are sold with a 30-day money back guarantee. If, for any reason, you aren't completely satisfied with your purchase of a ZoomAlbum product, you may return it for a full refund of the original purchase price, excluding shipping and handling charges, within 30 days from receipt.
Carefully pack the product in the original box. If you don't have the original box, use another box in good condition. Be sure to return all material and components from the original package. You may be charged for any missing items. Complete the return form provided on the order invoice. Include the return form and all original package contents in the box.
The shipping address is:
2784 Homestead Road #229
Santa Clara, CA 95051
Note: You must ship insured and prepaid. Refunds won't be made for products that are lost or damaged during shipping.
After we receive your returned product, a credit will be issued to the credit card account used to make the purchase. We reserve the right to make the determination of undamaged condition and may reduce your credit if the product is damaged or if all the original package contents aren't returned.
Returning products that were part of a special promotion:
The ZoomAlbum Online Store may occasionally offer promotional pricing on products that is dependent on certain terms of purchase. If you return a product for which you received special promotional discounts, you will receive a credit for that product's return that will not exceed the promotional pricing you received at the time of purchase. If as a part of a promotion you received a second product at no cost or at a reduced price when another product was purchased, credit for the return of the first product will be reduced to factor in the savings on the second product if the second product is not returned with the first product. If all products are returned, the full purchase price will be credited.